Frequently Asked Questions
CONTACT US
customercare@dfassgroup.com
+1-877-553-3227

Monday - Friday 9 a.m. - 4:30 p.m. Eastern

Now you can order quickly and easily through Air Canada Duty Free Boutique pre-order online! All orders are subject to availability and acceptance by DFASS CANADA, and to the Conditions of Online Sale.


You will be asked to choose your flight from a drop-down menu at check-out. Flights that do not offer Duty Free service will not appear in the selection. List of countries.
Orders must be placed a minimum of 4 business days before your scheduled flight.
If you change your flight please login to our website or call customer service (+1-877-553-3277) with your new flight details. If you cancel your flight you can cancel your order for a full refund.
Just call customer service and they will refund your purchase. +1-877-553-3277
Yes, just call Customer Service at +1-877-553-3277. Our hours are Monday-Friday 9 a.m. - 4:30 pm Eastern Time.
Yes, just remember that the order must be placed 4 business days prior to the departure date of your return flight.
All Duty Free purchases are payable with a major credit card: Amex, Visa, MasterCard, Discover, Diners and JCB (Japan Credit Bureau). We do not accept cash, ATM/debit or gift cards.
All credit card purchases are charged in Canadian dollars. If you pay with a credit card issued outside of Canada, your bank may charge you a foreign merchant transaction fee. Please contact your bank for details.
Duty Free vouchers can be purchased from Aeroplan to use either on the website or for purchases on board.
Yes, when you pre-purchase online you will earn miles as follows:
- Spend $49-$199 CAD and earn 1.5 miles for every dollar spent.
- Spend $200-$1000 and earn 2 miles for every dollar spent.
Your goods will be delivered to your seat on the flight you specified. You will be asked to identify yourself and the flight attendant will ask you to sign a receipt confirming that you received your order.
You may return the unopened product immediately to the flight attendant. Contact aircanadapreorder@dfassgroup.com or call 1-877-553-3277 immediately upon arrival at your destination for a refund.
Yes, you can return unopened products only on the flight where it was delivered.
Please read Security Restrictions for Traveling with liquids and gels.
Will I be able to purchase as much liquor, fragrance and tobacco as I want? Duty Free allowances vary by country. Although you can purchase what you want, you may be charged duties on your purchases. Check the regulations for the country you are travelling to. Check our chart as a guide.