How to place your Order
Get great service and convenience when you pre-order!
• Be sure to get the items you really want, delivered to you at your seat!
• Get an expanded product selection with over 60 items offered exclusively for pre-order
• Earn Aeroplan miles:
  • Spend $49-$199 CAD and earn 1.5 miles for every $1 spent.
  • Spend $200-$1000 CAD and earn 2 miles for every $1 spent.
• Get extra savings with:
  • Latitude Plus fares - 10%
  • Executive First fares - 15%

Pre-order purchases:
1. You will need to complete your order at least 96 hours before your flight's scheduled departure time.
2. Pre-order service is available on the most of international flights.
3. The minimum required purchase value is $49 per order and the maximum allowable purchase value is $1000 CAD per person.
4. To complete an online purchase, you will be asked to provide your flight number, date of travel and passport information.

Shopping online is so easy!
• Browse available products by selecting the ‘Categories’ from the top of the page
• Press ‘Add to Cart’ to make your selection
• When you are ready to purchase select the ‘Checkout’ button to complete your order
• Enter your Air Canada flight number, date of travel and passport information
• Your order will be delivered to you on board your international flight 
• Duty Free allowances for liquor and tobacco vary by country. Please refer to Duty Free Allowances information located in the FAQ section.

Click and you get: The online Duty Free pre-order service is available to passengers travelling to/from the following international destinations:

• Beijing
• Bogota
• Brussels
• Buenos Aires
• Copenhagen
• Frankfurt
• Geneva
• Hong Kong
• Istanbul
• Lima
• London (UK)
• Madrid
• Milan
• Munich
• Paris
• Rio de Janeiro
• Rome
• Santiago
• Sao Paulo
• Seoul
• Shanghai
• Sydney
• Tel Aviv
• Tokyo
• Zurich

*Some flights may not have pre-order service available
Contact Us
Tel: +1-877-55-DFASS (1-877-553-3277) Monday - Friday 9 a.m. - 4:30 pm. Eastern
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