Privacy & Policy

Last Updated: May 18th , 2017. © DFASS Canada Company.

Thank you for visiting Air Canada DutyFree. Please read this policy carefully before using this web site. This Privacy Policy addresses the use of information provided by or obtained from you in using Air Canada DutyFree by DFASS Canada Company and Air Canada (collectively referred to hereafter as “we,” “us” and “our.”) By using this site, you agree to the terms of our policy. If you do not agree to any part of these terms, do not use this Web Site. This policy may change for time to time so please check back periodically.


Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.


What our Privacy Policy Covers
This Privacy Policy covers any personal information that we obtain from you when you use services on our site. This policy does not cover the practices of companies that we do not own or control, or the actions of people that we do not employ or manage.


What Personal Information is Collected
Depending on how you use this Web Site, we may ask you to share personal information with us. Whether you choose to give us this information is completely up to you, but take note that if you withhold information, you may not be able to use some of our services.


When Personal Information is Collected
We will ask you for information, including some personal information, if you use one of several services:


Making a purchase
When you buy something on Air Canada DutyFree, you have to supply an email address, billing address, phone number, shipping address, and credit card information.


How We Protect Your Information
We maintain reasonable physical, electronic and procedural safeguards to protect your personal information. For example:

We use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception.

We never display your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes.
We urge you to protect your own privacy. We recommend that you do not share your password with anyone or share your password in an unsolicited phone call or e-mail.

Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.


How We Use Your Personal Information
We collect personal information in part to make our services more rewarding for you to use. We may use your information to process your transactions and for customer service. We may use this information for internal purposes, such as studying our customers' preferences. We may also use your information to contact you for account and promotional purposes.


How to Avoid Receiving Newsletters and Other Air Canada DutyFree Materials
If you consent at the time of purchase, we may use e-mail addresses you provide to send out newsletters and other announcements with information about Air Canada DutyFree's new products, gifts and special features. Our emails provide instructions on how to remove yourself from the mailing list.


Who Views Your Personal Information
We occasionally employ other companies and individuals (“Contractors’) to perform functions on our behalf such as fulfilling orders, delivering packages, sending postal mail and e-mails, analyzing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity, conducting customer surveys, updating and maintaining our Web Site and servers, and providing customer service. These companies and individuals have access to personal information to the extent needed to perform their functions, but may not disclose your personally identifiable information for other purposes.

Some personal information is stored on servers owned by us, or our affiliates, and only our authorized personnel and our Contractors have the right to access this information.

We currently share aggregate information about our customers with advertisers and marketing partners. This information does not identify individual users.

Personal information may be disclosed if required by law.

We do not currently sell or license personal information. Before selling or licensing your personal information, we will post a notice in this Privacy Policy and on our home page.

At this time, we share personal information with our affiliates.


Use of Clickstream Data
We have included clickstream data on some of our web pages. We use clickstream data to transfer data (such as purchase and site usage history). We may provide this data to companies that assist us in data research and analysis. The analysis and research helps us to determine customer preferences and improve Air Canada DutyFree's offerings. We may also rely upon third parties to assist with the use and implementation of the clickstream data.


Minors
Air Canada DutyFree cannot distinguish the age of persons who access and use its websites. If a minor (according to applicable laws) has provided Air Canada DutyFree with Customer Data without parental or guardian consent, the parent or guardian should contact Air Canada DutyFree to remove the relevant Customer Data and unsubscribe them.


Cookies on Air Canada DutyFree
We collect some anonymous information about how you use the Web Site by setting and accessing cookies on your computer and other technologies not involving the use of cookies. These cookies track information such as how often you visit our web site, what pages you view, and where you go after you leave the site. Cookies help us to “remember” information about your preferences. Cookies track your computer, not you. They are not connected to any personal information about you. You may choose to block “cookies” by consulting the “help” section of your internet browser. Without cookies, however, you may experience problems with placing orders or making full use of our services.


Customer Data will be housed on a server located in the United States.


If you have questions or concerns, or seek to update or review your personal information, contact us at aircanadapreorder@dfassgroup.com.

Contact Us
Tel: +1-877-55-DFASS (1-877-553-3277) Monday - Friday 9 a.m. - 4:30 pm. Eastern
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