Terms & Conditions

Conditions Introduction
This website is owned and operated by DFASS Canada Company for Air Canada

PLEASE READ THESE CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE. By using this website, you indicate your agreement to be bound by these Conditions of Use. If you do not agree to any part of these Conditions of Use, do not use this website.


Information on the Website
Whilst every effort is made to update the information contained on this website, neither DFASS Canada Company nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. DFASS Canada Company reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.


Trade Marks
The trade marks, names, logos and service marks (collectively "trade marks") displayed on this website are registered and unregistered trade marks of the respective owners. Nothing contained on this website should be construed as granting any license or right to use any trade mark without the prior written permission from DFASS Canada Company and its respective owners.


External Links
External links may be provided for your convenience, but they are beyond the control of DFASS Canada Company and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of DFASS Canada Company.


Specific Use
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify DFASS Canada Company against any loss, liability, damage or expense of whatever nature which DFASS Canada Company or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.


Warranties
DFASS Canada Company makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.


Disclaimer of Liability
DFASS Canada Company shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither DFASS Canada Company nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.


Use of the Website
You agree to use this website in accordance with these Conditions of Use and for lawful and proper purposes. You agree to be responsible for all matters arising from your use of this website. Further, you agree:

  • not to use this website in any manner which breaches any applicable law or regulation or causes or which may cause an infringement of any third party rights;
  • not to post, transmit or disseminate any information on or via this Website which may be harmful, obscene, defamatory or illegal or create liability on DFASS Canada's part;
  • not to interfere or attempt to interfere with the operation or functionality of this Web Site; and
  • not to obtain or attempt to obtain unauthorized access, via whatever means, to any of DFASS Canada Company systems.


 

Pre-order Terms

  • Preflight order service is available for selected Air Canada international flights leaving Canada no later than 96 hours prior to departure date.
  • A minimum purchase of $49 and maximum purchase of $1000, payable by credit card only
  • Any changes to the delivery flight must be made at least 3 working days prior to your departure date. You may contact us from Monday – Friday: email: aircanadapreorder@dfassgroup.com
  • The price and style of the merchandise, as well as free gifts, are subject to change without prior notice. You may find the latest information on www.aircanada.com/dutyfree
  • Exceptional circumstances such as flight disruption, aircraft rotation and operational requirements etc may impact availability of redeemed items on board your flight.
  • Illustrations do not necessarily show the actual size of the items.
  • DFASS Canada Company does not guarantee that product description, price, and other content of this site are complete, accurate, reliable, current, or error-free.
  • Credit card purchase will be charged in Canadian dollars. DFASS Canada Company honors various kinds of credit cards – Amex, Visa, MasterCard, Diners and JCB (Japan Credit Bureau)
  • By using the aircanada.com duty-free pre-order website, you are responsible for maintaining the confidentiality of your account, as well as restricting access to your computer.
  • Under no circumstances should DFASS Canada Company be liable for any damage caused by any product or failure of such product to perform, whether or not advised of the possibility of such damage, and regardless of the theory of liability pursuant to which such damage may be sought.
  • Alcoholic beverages will not be sold to minors under the age of 18.
  • No refunds/exchanges allowed at the point of collection if the item is deemed damaged/unsatisfactory. For such matters, please send an email to: aircanadapreorder@dfassgroup.com
  • Upon receiving your order on board, please acknowledge receipt by signing the packing list which will be handed to you by the cabin crew.

  General Terms

Entire Agreement
These website terms and conditions constitute the sole record of the agreement between you and DFASS Canada Company in relation to your use of the website. Neither you nor DFASS Canada Company shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and DFASS Canada Company in respect of your use of the website.

Alteration
DFASS Canada Company may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.


Conflict
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.


Waiver
No indulgence or extension of time which either you or DFASS Canada Company may grant to the other will constitute a waiver of or, whether by estoppels or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.


Cession
The DFASS Canada Company shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.


Severability
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.


Comments or Questions
If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.


Copyrights

All aspects of this web site – design, text, graphics, applications, software, underlying source code and all other aspects – are copyright DFASS Canada Company and its affiliates or content and technology providers.

In accessing these web pages, you agree that any downloading of content is for personal, non-commercial reference only. No part of this web site may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission of DFASS Canada Company.

1. Standard Terms and Conditions for regular duty-free purchases in-flight :
Customers who make a single transaction purchase for duty-free items in-flight between $100 and $199 can earn 250 Aeroplan Miles, and customers who make a single transaction purchase for duty-free items in-flight of any amount of $200 or more can earn 500 Aeroplan Miles. This promotional offer is valid on all Air Canada-operated flights offering duty-free services for single transaction purchases amounting to a minimum of $100 or more. Multiple transaction purchases may not be combined to receive the promotional offer. Customer must provide a valid Aeroplan Number at time of purchase otherwise customer will not be eligible to benefit from the promotional offer. Any Duty-Free pre-purchases made online at aircanada.com are not eligible to receive this promotional offer. Aeroplan Miles awarded to a customer at the time of purchase are credited to the customer's Aeroplan Account approximately two to three weeks after the purchase. Aeroplan Miles earned do not count as Air Canada Status Miles and therefore do not qualify for status in the Altitude program. Air Canada is not responsible for any errors, technical difficulties or malfunctions in connection with on-board credit card processing. Offer is subject to change or termination without notice. Aeroplan Miles have no cash value and must be redeemed in accordance with the Aeroplan Program terms and conditions, available at aeroplan.com. This promotional offer may not be combined with any other offer. Other terms and restrictions may apply. Visit our in-flight duty-free catalogue for more information.

2. Standard Terms and Conditions for pre-order duty-free purchases online :
Customers who make a single transaction purchase for duty-free items online at aircanada.com/dutyfree will receive 1.5 Aeroplan® Miles for every $1 spent up to $199, and 2 Aeroplan Miles for every $1 spent over $199. This promotional offer applies to all customers pre-ordering duty-free who are eligible to travel on Air Canada-operated flights offering duty-free services. Multiple transaction purchases may not be combined to receive the promotional offer. Customer must provide a valid Aeroplan Number at time of purchase otherwise customer will not be eligible to receive the promotional offer. This offer is only applicable for duty-free items ordered online at aircanada.com/dutyfree. Aeroplan Miles awarded to a customer at the time of pre-purchase are credited to the customer's Aeroplan Account approximately two to three weeks after the purchase. Aeroplan Miles earned to not count as Air Canada Status Miles and therefore do not qualify for Altitude status. Air Canada is not responsible for any errors, technical difficulties or malfunctions in connection with credit card processing. Offer is subject to change or termination without notice. Other conditions may apply. Aeroplan Miles have no cash value and must be redeemed in accordance with the Aeroplan Program terms and conditions, available at aeroplan.com. This promotional offer may not be combined with any other offer. Visit aircanada.com/dutyfree for more information.
® Aeroplan is a registered trademark of Aimia.

3. Terms and Conditions for Aeroplan Double Mile in-flight duty-free promotion (June and July 2013 only):
Customers who make a single transaction purchase for duty-free items in-flight for an amount up to $199 can earn 500 Aeroplan® Miles and customers who make a single transaction purchase for duty-free items in-flight of any amount of $200 or more can earn 1,000 Aeroplan Miles. This promotional offer is valid from June 1, 2013 to July 31, 2013, and applies to all Air Canada-operated flights offering duty-free services. This promotional offer applies to single transaction purchases, and multiple transaction purchases may not be combined to receive the promotional offer. Customer must provide a valid Aeroplan Number at time of purchase otherwise customer will not be eligible to receive the promotional offer. This offer is only applicable for duty-free items purchased in-flight. Any Duty-Free pre-purchases made online at aircanada.com are not eligible to receive this promotional offer. Aeroplan Miles awarded to a customer at the time of purchase are credited to the customer's Aeroplan Account approximately two to three weeks after the purchase. Aeroplan Miles earned do not count as Air Canada Status Miles and therefore do not qualify for status in the Altitude program. Air Canada is not responsible for any errors, technical difficulties or malfunctions in connection with on-board credit card processing. Offer is subject to change or termination without notice. Other restrictions may apply. Aeroplan Miles have no cash value and must be redeemed in accordance with the Aeroplan Program terms and conditions, available at aeroplan.com. This promotional offer may not be combined with any other offer. Visit our in-flight duty-free catalogue for more information.
® Aeroplan is a registered trademark of Aimia.

4. Terms and Conditions for Aeroplan Bonus Mile pre-order duty-free promotion (July – September 2016 only):
Customers who make a single transaction purchase of $200 or more for duty-free items online at aircanada.com/dutyfree will receive  750 Bonus Aeroplan® Miles. This promotional offer is valid from July 1, 2016 to September 30, 2016 (the "Promotional Period") inclusively, and is only applicable to all customers pre-ordering duty-free online during the Promotional Period on Air Canada-operated flights offering duty-free services. This promotional offer applies to single transaction purchases amounting to a minimum purchase of $200 or more. Multiple transaction purchases may not be combined to receive the promotional offer. Customer must provide a valid Aeroplan Number at time of purchase otherwise customer will not be eligible to receive the promotional offer. Any Duty-Free purchases made in-flight on Air Canada eligible flights are not eligible to receive this promotional offer. Aeroplan Miles awarded to a customer at the time of pre-purchase are credited to the customer's Aeroplan Account approximately two to three weeks after the purchase. Aeroplan Miles earned to not count as Air Canada Status Miles and therefore do not qualify for status in the Altitude program. Air Canada is not responsible for any errors, technical difficulties or malfunctions in connection with credit card processing. Offer is subject to change without notice. Other restrictions may apply. Aeroplan Miles have no cash value and must be redeemed in accordance with the Aeroplan Program terms and conditions, available at aeroplan.com. This promotional offer may not be combined with any other offer. Visit aircanada.com/dutyfree for more information. 
® Aeroplan is a registered trademark of Aimia.

Contact Us
Tel: +1-877-55-DFASS (1-877-553-3277) Monday - Friday 9 a.m. - 4:30 pm. Eastern
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